First Bus Customer Service Contact Number

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0843 658 6908


If you’re looking to go on a trip abroad and hope to keep costs low, take a look at First Bus, which can help get you there in a flash.

Why You Might Require the First Bus Contact Number

The First Bus contact number can be used when you want to:

  • Get help planning your journey, including pick-up and drop-off points
  • Get quotes on fares for your chosen travel dates
  • Make a booking, rearrange a booking or cancel a booking
  • Report a problem with the First Bus service
  • Request a refund.

General Inquiries for First Bus

“1. Where is my local First Bus service and how can I find timetables?”

  • To locate your nearest First Bus service, visit the First Bus website ( and simply enter your town or postcode, or give First Bus Customer Service a call.
  • First Bus timetables can be found by using the online search tool on the First Bus website. Just enter your location; where you are leaving from and where you are headed, and First Bus will search for the appropriate timetable., You can also search using the route number, if you know it.
  • You can also ask for a local First Bus timetable to be posted to you by calling the First Bus contact number.

“2. Can I make a First Bus booking for a large party?”

  • You can indeed make First Bus bookings for larger groups; however, for a more exclusive service you could hire a coach through First Bus’ parent company, First Travel Solutions.
  • With First Travel Solutions, you will be able to hire a suitable vehicle of your choice, with vehicles ranging between 4 and 100 seats and destinations available throughout the UK and mainland Europe.
  • If you prefer rail journey or need to move a larger number of people in one go, First Travel can also provide charter trains and transfers at either end of your journey, if required.
  • For help with booking a coach hire or moving large parties, call the First Bus Customer Service contact number for advice.

“3. Does First Bus offer special fares for students?”

  • First Bus offers an exclusive First Student bus pass, which makes travelling with First Bus excellent value for those on  budget.
  • First Student bus pass options include All Term (lasts a whole academic year); FirstMonth Student (lasts one calendar month) or one Term (dates will vary depending on time of year).
  • To purchase your First Student bus pass, simply head to and enter your location and the name of your college or university. First Bus will specify which area(s) and routes your pass will be valid for.

More about First Bus

First Bus, later named First Group, is a British transport group operating in the UK. It changed its name to First Group in 1997 after it branched out into rail travel in early 1996, and has expanded to operate the London Tramlink concession and several other rail and coach services across Europe and the UK.

The company operates numerous rail, bus, coach and vehicle hire services in Ireland, Denmark, Canada and the United States. It also runs bus and coach services in Germany and Hong Kong, and rail services in Sweden.

As well as offering transportation services for everyday travellers and inter-country travellers, First Group offers specialist services such as business transportation; event management and transport for school/educational trips.

First Bus Win Appeal Against Disabled Discrimination Court Judgement

December 9th 2014

First bus has won their appeal against the courts’ decision to allow wheelchair users to demand removal of pushchairs from the designated disabled areas.

This comes after Yorkshire man – Doug Paulley won a court ruling, claiming that the company’s wheelchair policy was discriminatory. Mr Paulley had attempted to board the bus, but was told to wait for another one, when the woman with a pushchair refused to move out of the designated wheelchair space.

The county court judge claimed that the firm was in breach of the Equality Act 2010, and so Mr Paulley was compensated £5,500.

First Bus say the policy is that wheelchair users have the right to ‘request’ non-disabled people to vacate the space, but they are not ‘required’ to do so. They also say that this has been an ongoing problem on public transport that has had repeated conflicting court decisions.

Public transport operators have been looking for legal clarity regarding this issue, and the recent ruling is that people are not required to make space for wheelchair users, although they should consider it greatly and only use the wheelchair space when there are no other options.

Mr Paulleys lawyers are already planning an appeal to the Supreme Courts regarding the revised decision on an issue that is of great importance to many disabled people.

Judges at the Court of Appeal say that the proper solution for disabled people to gain improvements is to take it up with parliament, not the court.

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